Advanced Certificate in Retail Supervision
The modules under 3EKF Advanced Certificate in Retail Supervision are developed for retail professionals at the supervisory level, who are given responsibility for other workers in their roles, provide team management and guidance, as well as take charge of resource planning and allocation.
These include:
- Sales Supervisors
- Customer Service Supervisors
- Senior Cashiers
- Team Leaders
- Branch / Outlet Supervisors
- Display Artists
- Senior Sales Consultants / Representatives
To qualify for a 3EKF Advanced Certificate in Retail Operations, individuals must successfully complete:
- At least 8 core modules under the 3EKF Advanced Certificate in Retail Supervision and
- Any 3 elective modules under the 3EKF Advanced Certificate in Retail Supervision or 3EKF Diploma in Retail Management
Alternatively, individuals may choose to learn certain module or a collection of modules relevant to needs or occupation. A Statement of Attainment (SOA) will be awarded upon the completion ofeach training module and passing the required assessments.
Core Modules Elective Modules
- Coordinate Merchandise Display
- Lead And Manage Work Teams
- Coordinate Retail Office Operations
- Coordinate Interaction with Customers
- Build Relationships with Customers
- Coordinate Sales Performance
- Supervise Housekeeping Standards
- Control and Maintain Stock
- Maintain Safety and Security
- Monitor Visual Merchandising Presentation
- Providing Marketing and Promotion Support
- Recruit and Select Personnel
- Promote Workplace Innovation
- Train and Assess Staff
- Coordinate Jewellery Products and Services
- Coordinate Clock and Watch Products and Services
- Supervise Furniture Retail Operations
- Develop Knowledge of Department Store Operations
- Monitor Food Safety
- Supervise Petroleum Retail Operations
- Supervise Warehouse Management and Operations
- Managing Finance for Retail Operations
Please note that in addition to the above, there will be a compulsory module on soft skills training which will comprise of:
- Effective Communication Skills
- Personality Development
- Customer Services Quality
- Team Building
- Motivation
- Leadership
- Stress Management
Entry Requirements
There are no specific admission requirements for individuals who wish to be trained in any of the modules under the 3EKF Advanced Certificate in Retail Supervision. However, participants are expected to have achieved a certain level of literacy and numeric ability to be able to cope with the course.
Course Duration
The course would run for 120 hours in any of the following formats subject to a minimum number of 25 participants for any (or all) of the options mentioned below:-
Option 1
Weekend program (Saturday/Sunday)
10.00 am till 3.00 pm for 5 hours for 24 weekends spread over 3 months
Option 2
Weekend Program (Saturday/Sunday)
10.00 am till 1.00 pm for 40 weekends spread over 5 months
Option 3
Evening Program (Monday till Friday)
6.30 pm till 8.30 pm for 60 days spread over 3 months
No of participantsThe number of participants should not exceed 20 for effective interaction and comprehension.
Delivery Mechanism
The mode of instruction would be English and delivery mechanism would constitute of LCD projector, PC/Laptop, white boards with marker pens.
Courseware
The courseware would be provided to the candidates in both soft and hard copy.
Course Venue
The course would be held at the 3EKF business partner's premises preferably in the conference/training room.
Course Fees
The course fee would be Rs.65000/ per participant.
Mode of Payment
Rs.1000/- at time of Registration (non refundable)
100% advance on or before 3 days from commencement of the programme, payable to 3rd Eye Knowledge Foundation, Mumbai.
Programme Director
Dr. Raja Roy Choudhury, MSc (Eco), MS (Psychotherapy), MBA, PHD, Lead Quality Auditor
Ex CEO, Fuji Xerox, South Pacific
Ex Head (Executive Education), Russell Square International College, Mumbai
